Terms of service

Welcome to Allcitycandyd! We’re thrilled to provide you with high-quality, safe, and eco-friendly beauty products, including nail polishes, press-on nails, and false eyelashes. By accessing or purchasing from our website (allcitycandyd.shop), you agree to be bound by the following Terms of Service.

Please read these terms carefully before using our site or placing an order. If you do not agree to these terms, please refrain from using our services.

📑 1. General Conditions

By using our website, you confirm that you are at least 18 years old or are accessing the site under the supervision of a legal guardian. You agree not to use our products for any illegal or unauthorized purpose, and you must not violate any laws in your jurisdiction when using our service.

We reserve the right to refuse service to anyone for any reason at any time.

🛍️ 2. Products & Pricing

  • Product Descriptions: We strive to provide accurate product descriptions, images, and ingredient lists. However, we do not guarantee that all content is error-free. Colors may vary slightly due to screen settings.
  • Pricing: All prices are listed in [Currency] and are subject to change without notice. We reserve the right to correct any pricing errors, even after an order has been placed.
  • Product Availability: We make every effort to keep products in stock, but availability may change. If a product is out of stock after you place an order, we will notify you and offer a replacement or full refund.

💳 3. Orders & Payments

  • Order Confirmation: After placing an order, you will receive an email confirmation. Your order will only be processed once payment is successfully completed.
  • Payment Methods: We accept major credit cards, PayPal, and other secure payment options. All transactions are encrypted to protect your information.
  • Cancellations: Orders can only be canceled within 12 hours of purchase. After this window, we begin processing your order and cannot guarantee cancellations.

🚚 4. Shipping & Delivery

  • Processing Time: Orders are processed within 1–3 business days.
  • Shipping Times: Delivery times depend on your location and the shipping method selected at checkout. Estimated delivery times will be provided at checkout.
  • Shipping Fees: Shipping fees are calculated at checkout and depend on your order value and destination.
  • Customs & Duties: International orders may be subject to customs fees or import taxes, which are the responsibility of the customer.

🔄 5. Returns & Exchanges

We want you to love your beauty products! If you’re not completely satisfied, we offer returns and exchanges within 30 days of receiving your order.

  • Eligibility: Items must be unused, in their original packaging, and in the same condition you received them.
  • Non-Returnable Items: For hygiene reasons, opened nail polishes, used false eyelashes, and custom products cannot be returned unless defective.
  • Refunds: Once we receive and inspect your returned item, we will process a refund to your original payment method within 5–7 business days.

For detailed return instructions, please visit our Return Policy page or contact us at [email protected].

🛡️ 6. Safety & Allergies

While our products are formulated with safe, non-toxic, and eco-friendly ingredients, we recommend doing a patch test before full application, especially for nail polishes and lash glues. We are not responsible for allergic reactions or misuse of products.

🔐 7. Intellectual Property

All content on this website, including product images, descriptions, logos, and brand elements, is the property of Allcitycandyd and is protected by intellectual property laws. You may not copy, reproduce, or use any content without our written consent.

⚖️ 8. Limitation of Liability

We are not liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or website. This includes, but is not limited to, allergic reactions, product misuse, or third-party shipping delays.

Our total liability for any claim related to your purchase shall not exceed the total amount paid for the order in question.

🔔 9. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. 

📩 10. Contact Us

If you have any questions about these Terms of Service or need assistance with your order, feel free to contact us — we’re here to help!

  • Company Name: Allcitycandyd
  • Website: allcitycandyd.shop
  • Email: [email protected]
  • Address:690 Camri Ln, Abilene, TX 79602,US(Not a return address)
  • Phone: (325) 876-9955

Thank you for choosing Allcitycandyd — where beauty meets safety and sustainability. We’re excited to be part of your beauty journey! 💅✨